Purchase policy

Terms of transaction

In order to best protect and ensure the rights of customers as well as help customers understand the content of the transaction when purchasing on the website 3rdfloormeats.com of 3rdfloormeats.com (hereinafter referred to as “3rd Floor Meats (3FM)” or “we”), we hereby inform customers of the content of the contract terms when customers purchase online on our website as follows:

Note: Customers need to read and understand this content before ordering online. Accessing the website 3rdfloormeats.com and ordering goods from the customer is considered as the customer has accepted and understood the content and terms of the transaction between 3rd Floor Meats (3FM) and the customer.

  1. Order and order confirmation
  • When you order on the website 3rdfloormeats.com, we will receive the order request and send you the order number. However, the order request needs to go through an order confirmation step, 3rd Floor Meats (3FM) only confirms the order if your order request meets the order fulfillment criteria on the website.
  • In order for the order request to be confirmed quickly, please provide correct and complete information related to delivery, or the terms and conditions of the promotion program (if any) that you participate in.
  1. Payment method
  • 3rd Floor Meats (3FM) offers the following payment methods: Cash on delivery. Customers please refer to our payment policy publicly available on the website.
  1. Promotion program
  • With the desire to bring many benefits to customers, 3rd Floor Meats (3FM) will implement promotional programs through online shopping. We will announce the specific content and rules of the promotion program on the website 3rdfloormeats.com every time we carry out a promotion program. Customers please visit regularly to participate in our promotion program. In order to protect the interests of customers and help the promotion program to be implemented as announced and registered with the competent state agency, Customers please read and understand our promotion program.
  • 3rd Floor Meats (3FM) has the right to refuse orders that do not satisfy the terms and conditions of participating in the promotion programs (will call to confirm the refusal). Therefore, please carefully refer to the Rules of each program before participating.
  1. Delivery and Shipping

Customers please refer to the “Shipping and Delivery Policy” of 3rd Floor Meats (3FM) listed on our website.

  1. Price
  • The product price listed on the Website is the final selling price including Value Added Tax (VAT). The price of the product may change depending on the time and the accompanying promotion program. Shipping fees or Order Fulfillment Fees will be applied additionally, if any, and will be clearly displayed on the Payment page when you proceed to order.
  • Although we make every effort to ensure that all information and prices displayed are accurate for each product, there may be some cases of errors or omissions. If we discover an error in the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel your order. If we are unable to contact you, the order will be automatically canceled on the system and a refund will be made (if the order has been paid in advance).
  1. Product information
  • 3rd Floor Meats (3FM) will provide detailed information for each product we post. Customers should carefully consider before placing an order.
  • In case the product the Customer receives is not as described by 3rd Floor Meats (3FM) in the product information section, the Customer should inform the Customer Support department as soon as possible from the time of receipt and ensure that the product is in unused condition to be supported for return. For detailed information on “Return and Refund Policy”, please refer to the website.
  1. Policy on counterfeit, fake, and substandard goods
  • 3rd Floor Meats (3FM) always desires and aims to provide the best quality of goods and services to customers through the products posted on our website and refuses to sell illegally produced, copied, counterfeit, fake products, products of unknown origin, etc.
  • In case the Customer suspects that the product is illegally produced, copied, counterfeit, fake, or of unknown origin, etc., please notify us immediately by contacting the Customer Support Department via the hotline number for information verification and support.
  1. Intellectual property rights
  • All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, sounds, software compilations, source codes, and basic software are our property. All content of the website is protected by Vietnamese law and international conventions.

 

  • Customers are not allowed to use or copy any information, images, software, music, etc. and any other intellectual property of 3rd Floor Meats (3FM) for any purpose without the consent of 3rd Floor Meats (3FM).
  1. Privacy Policy
  • 3rd Floor Meats (3FM) always puts information security first and uses the best measures to protect Customer information and payments. Customer information during the purchase and payment process will be encrypted to ensure safety. After you complete the ordering process, the Customer will exit the safe mode.
  • All transaction information will be kept confidential, but in case the law or competent state agency requires it, we will be forced to fulfill the obligation to provide this information.
  • To understand more about 3rd Floor Meats (3FM)’s information security policy, Customers can refer to our “Information Security Policy” on the Website.
  1. Resolving consequences due to incorrect information input

Customers are responsible for providing complete and accurate information when participating in transactions on the website. In case customers enter incorrect information, 3rd Floor Meats (3FM) has the right to refuse to perform the transaction.

  1. Dispute resolution

Any complaints or disputes arising from or related to transactions on the website or the Terms and Conditions in this policy will be resolved by negotiation, or at a competent Court of Vietnam in accordance with the provisions of Vietnamese law.

  1. Other provisions

All Terms and Conditions in this policy (and all obligations arising from or related to these Terms and Conditions) will be governed by and construed in accordance with Vietnamese law. 3rd Floor Meats (3FM) reserves the right, from time to time, to amend these Terms and Conditions at any time and such amendments shall be effective immediately upon posting on the website.

Ordering Instructions

Step 1: Select a product

On the website 3rdfloormeats.com, customers can view all products at 3rd Floor Meats (3FM). Once customers are satisfied with the product, they can proceed to select the product by clicking on that product.

 

Step 2: Add to cart

Customers click on the “Add to cart” button to add the product they want to buy to their cart. They can do the same for other products they want to buy

 

Step 3: Check Order

After the customer has selected the product they want to buy, they can check the order again by hovering over the shopping cart and clicking on the “View Cart” button.

 

Step 4: Pay for the order

After checking the order, the customer selects the “Proceed to payment” button.

 

Step 5: Fill in purchase information

Customers need to fill in the information so that 3rd Floor Meats (3FM) can contact and deliver the goods according to the information provided by the customer.

Step 6: Successful Order Notification

After filling in all the information in the above step, the customer will receive a successful order notification.

Note: After the order is successful, 3rd Floor Meats (3FM) will call to confirm the order and delivery time to the customer.