Information security policy

This information security policy is a commitment of 3rd Floor Meats (3FM) to all Customers who purchase products through the 3RD FLOOR MEATS (3FM) sales website – In the spirit of respecting the law and protecting the maximum interests of consumers, 3RD FLOOR MEATS (3FM) always wants to aim for the most perfection in its policies.

All policies, procedures, and regulations of 3RD FLOOR MEATS (3FM) are drafted based on the principle of ensuring the maximum interests of Customers. In order to better serve and provide Customers when shopping at the 3RD FLOOR MEATS (3FM) website 3rdfloormeats.com, 3RD FLOOR MEATS (3FM) collects Customer information and commits to confidentiality as below. Customers are responsible for carefully studying this Policy before accessing the 3rdfloormeats.com website of 3RD FLOOR MEATS (3FM).

Customers’ access to the 3rdfloormeats.com website and making transactions is also a confirmation that they have carefully studied and agreed to the entire content of this Policy, including the revised and supplemented versions of the Policy that are updated and publicly announced on the 3rdfloormeats.com website at each time.

  1. Purpose and scope of information collection

In accordance with the sales goals of 3RD FLOOR MEATS (3FM) through the e-commerce sales application and in accordance with the shopping needs as well as the use of benefits from the programs provided by 3RD FLOOR MEATS (3FM), 3RD FLOOR MEATS (3FM) and the Customer understand that the purpose of 3RD FLOOR MEATS (3FM) collecting Customer information is mainly to support the Customer’s shopping, support the relationship between 3RD FLOOR MEATS (3FM) and the Customer, specifically as follows:

  • Promptly and promptly notify Customers of information about promotional programs, advertising and/or for other commercial promotion purposes;
  • Provide some utilities, improve the quality of customer support services.
  • Maintain contact with customers, support customers in shopping and answer customer questions related to 3RD FLOOR MEATS (3FM) products.
  • Prevent activities that violate Vietnamese law.
  • Scope of Customer Information Collection

Before making a purchase on the 3rdfloormeats.com website of 3RD FLOOR MEATS (3FM), 3RD FLOOR MEATS (3FM) wishes and Customers are required to provide the following information so that the purchase of goods can take place safely, quickly and effectively:

  • Full name
  • Contact address
  • Email address
  • Contact phone number

In addition to the above information, at each time, in accordance with the utilities that 3RD FLOOR MEATS (3FM) wants to provide to Customers, 3RD FLOOR MEATS (3FM) may request Customers to provide some other information and 3RD FLOOR MEATS (3FM) hopes that Customers understand that providing this information is voluntary and completely in accordance with the Customer’s criteria.

  1. Scope of information use

In accordance with the purpose of collecting information, 3RD FLOOR MEATS (3FM) uses customer information in the following cases:

  • Perfecting 3RD FLOOR MEATS (3FM)’s goods and customer care services to meet customer needs;
  • Supporting the implementation of 3RD FLOOR MEATS (3FM)’s trade promotion programs to customers;
  • Handling issues related to transactions between 3RD FLOOR MEATS (3FM) and customers;
  • Contacting customers to obtain information for sending open letters and thank you letters to customers;
  • Sending information about 3RD FLOOR MEATS (3FM)’s promotional and advertising programs to customers with the customer’s prior consent;
  • Sending to distributors/agents to deliver goods to customers;
  • In addition, 3RD FLOOR MEATS (3FM) may share customer information for the following purposes:
  • Market research and analysis reports: 3RD FLOOR MEATS (3FM) may use customer information for market research, synthesis, and analysis of general information of Customers (e.g. average age, geographic area), detailed information will be hidden and only used for statistical purposes. In the event that 3RD FLOOR MEATS (3FM) conducts a survey requiring the participation of Customers, any answers to the survey or opinion poll that Customers provide to 3RD FLOOR MEATS (3FM) will not be transferred to any third party.
  • Exchange Customer information with other companies in the 3RD FLOOR MEATS (3FM) group and partners who have signed a Customer care association agreement with 3RD FLOOR MEATS (3FM). This sharing enables 3RD FLOOR MEATS (3FM) to provide Customers with information about products and services, related to goods, services and other issues that Customers may be interested in. In the event that 3RD FLOOR MEATS (3FM)’s affiliates are granted access to Customer information, they will be required to strictly comply with the confidentiality provisions described in this Policy.
  • Exchange of Customer information with third parties who are partners and agents of 3RD FLOOR MEATS (3FM): 3RD FLOOR MEATS (3FM) may transfer Customer information to agents and subcontractors for data analysis, marketing and Customer service support. 3RD FLOOR MEATS (3FM) may also exchange Customer information with third parties for fraud prevention and credit risk reduction purposes.
  • Exchange of Customer information with advertising partners: The Customer behavior tracking system used by 3RD FLOOR MEATS (3FM) on advertising display channels (such as Customer remarketing, DoubleClick advertising campaign management system, reporting on Customer demographics and interests with Google Analytics tool…) can collect information such as age, gender, interests and number of interactions with the number of times the advertisement appears. With the advertising settings feature, Customers can choose to exit the Google Analytics Customer behavior tracking feature and choose how the advertising display channel appears (on Google or Facebook…).

Other cases where 3RD FLOOR MEATS (3FM) is permitted to use by the Customer or according to current law.

If the Customer does not want to receive any advertising information or promotional programs from 3RD FLOOR MEATS (3FM), they have the right to refuse at any time by sending a request to stop receiving notifications and information from the 3RD FLOOR MEATS (3FM) application.

  1. Information storage period

3RD FLOOR MEATS (3FM) will only retain Customer Information for the period necessary for the purpose for which the Information was collected or as required by the Contract or as required by applicable law and/or until the Customer clearly notifies 3RD FLOOR MEATS (3FM) of a different storage period.

  1. Address of the unit collecting and managing personal information

Unit name: 3rd Floor Meats (3FM)

Address: 91 Nguyen Thai Binh, Thai Binh Ward, District 1, Ho Chi Minh City

Email: 3fm.socialmedia@gmail.com

Phone: 090 311 9200

  1. Access and edit customer personal information

Customers have the right to request 3RD FLOOR MEATS (3FM) or themselves to check, adjust errors, update, supplement to complete Personal Information or cancel Personal Information by accessing their Personal Information data on the application account and performing the adjustment operation.

  1. Commitment to protect customer personal information
  • 3RD FLOOR MEATS (3FM) commits not to sell or share, leading to the disclosure of Customer’s personal information without the Customer’s consent, except in cases where the law or competent state agencies require, 3RD FLOOR MEATS (3FM) is required to fulfill its obligation to provide Customer information.
  • By reading and understanding this Policy and/or agreeing to conduct transactions on the application, 3RD FLOOR MEATS (3FM) understands that the Customer has expressed its agreement to the terms of use and sharing of information in this Policy. In addition, depending on each case, 3RD FLOOR MEATS (3FM) will collect Customer’s opinions and only use and share information when receiving consent.
  • The Company commits not to automatically force Customers to use the attached services when installing and using its application.
  • All transaction information between the Customer and 3RD FLOOR MEATS (3FM) will be secured by encrypting all information entered by the Customer.
  • Customers should not exchange their payment and delivery information with any third party to avoid information leakage. When sharing a computer with multiple people, Customers should log out of their account every time they stop using 3RD FLOOR MEATS (3FM) services to protect their access password information.
  • Customers are responsible for protecting their account information and not providing any information related to their account and access password on the application to any other party. In case the Customer discloses information leading to damage, 3RD FLOOR MEATS (3FM) will not be responsible for any arising problems.
  • In addition, Customers are absolutely not allowed to use any form to interfere with the system or change the data structure of the application. 3RD FLOOR MEATS (3FM) strictly prohibits the dissemination, propagation or encouragement of any activities aimed at interfering with, sabotaging or infiltrating the data of the application system. For any violations, Customers will be deprived of all rights arising from the use of the application, and may be required to be handled according to the provisions of law.
  • 3RD FLOOR MEATS (3FM) understands that the right to protect the personal information of Customers is also the responsibility of 3RD FLOOR MEATS (3FM). In case of any complaints, questions or suggestions related to the privacy policy of 3RD FLOOR MEATS (3FM), Customers please contact by:
  • Send a letter directly to the headquarters address of 3RD FLOOR MEATS (3FM);
  • Email: 3fm.socialmedia@gmail.com
  • Call Hotline: 090 311 9200